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No — a prescription isn't required to place an order. However, having one helps ensure you select the exact lens parameters that are right for your eyes.
Yes. You can check out without creating an account.
No, but creating an account lets you reorder easily, track orders, manage addresses, and view reward points.
Yes. If you're logged in, you can reorder past purchases from your account dashboard.
Yes. You can set up automatic deliveries on your schedule. Subscriptions are flexible and can be changed or paused anytime.
Absolutely. Subscriptions are optional.
Yes. We supply only genuine contact lenses from trusted manufacturers and distributors.
Yes. Our house brands are made to the same medical standards and designed for all-day comfort. Many customers switch and never go back.
Yes. They are identical genuine products.
Let us know and we'll replace the lens or refund the affected item.
Yes. If you're not happy with your lenses, contact us and we'll work with you to replace or refund.
Over 80% of orders arrive the next working day.
Most orders dispatch the same day if placed before the daily cut-off and stock is available.
We'll contact you promptly with expected timing or alternative options. You can choose to wait, switch, or cancel.
Orders over $120 ship free. Otherwise a delivery fee applies.
Yes. We ship throughout New Zealand and Australia.
Yes. Tracking is emailed once your order is dispatched.
We use NZ Post.
Yes. We focus on fair everyday pricing, with excellent value on our house brands.
We buy in bulk, source from multiple channels, and operate efficiently.
Yes. Minimum order values may apply.
Yes. You automatically earn reward points on every order.
Once you reach the minimum threshold, points can be redeemed for discounts.
Yes. Points expire after 12 months if not redeemed.
Yes. You can call, email, or message us and speak with a real human.
Monday to Friday, business hours.
Use the "Lost your password" link on the login page.
You can update it inside your account once logged in.
Yes. All orders and customer data are processed through secure, encrypted systems.
Find clear answers about ordering, subscriptions, prescriptions, delivery, and returns. We’ve gathered the most common questions to help you manage your lenses quickly and confidently.
No — a prescription isn't required to place an order. However, having one helps ensure you select the exact lens parameters that are right for your eyes.
Yes. Our house brands are made to the same medical standards and designed for all-day comfort. Many customers switch and never go back.
Absolutely. You can call, email, or message us and speak with a real human who knows lenses and can actually help.
Over 90% of orders arrive the very next working day. Orders are dispatched quickly once confirmed. If an item is temporarily unavailable, we'll let you know immediately and help with suitable alternatives.
If your lenses are temporarily unavailable, we'll contact you promptly with expected timing or alternative options. You'll always have the choice to wait, switch, or cancel.
Yes. All orders and customer details are processed through secure, encrypted systems.
Yes. Our pricing is transparent and fair, with excellent value on our house brands in particular.
Yes. We ship throughout New Zealand and Australia.
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