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At EzyVision we work hard to keep all products in stock so your lenses arrive quickly. Occasionally, due to supplier delays or unexpected demand, an item in your order may become temporarily unavailable. When this happens, the item is placed on backorder while we arrange supply.
If a product in your order is on backorder, our team is notified immediately and we will contact you as soon as possible to explain the situation. In most cases delays are short, but timing can vary depending on the specific product and supplier availability. Because each product and supplier operates on different timelines, we do not set fixed delay windows.
When a backorder occurs, our team will communicate directly with you to keep you informed and help resolve the issue quickly. We take a customer-first approach and aim to find the most practical solution for you. Depending on the situation, this may include confirming a revised delivery timeframe, offering a suitable alternative product, sending part of your order sooner if possible, or providing a refund if you prefer not to wait.
Our philosophy is simple: if a supply issue affects your order, we treat it as our responsibility to help resolve it. We work closely with our suppliers to minimise delays and ensure you receive the lenses you need as quickly as possible.
If you ever have questions about your order or a backorder notification, you are welcome to reply to our email or contact our team and we will assist you promptly.
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